How can my subscriber change their email address?
There are two ways a subscriber can change their address:
- via our web page
- via email
Both processes are described below.
Change address via our web page
The easiest way is to click the link at the bottom of each email.
They are redirected to this web page:
Enter the new address in the input box and click Update My Address.
After clicking "Update My Address", this window confirms the process has started.
The requested change must be confirmed via email:
A webpage will display confirming the change of address:
You will also receive an email confirming the change of address:
Change address via email
To change the address via email, the subscriber will need to send a blank email to our system to request an email address change.
Whichever address they send the email FROM, they need to put the NEW address in the Subject line.
In the example above, the subscriber sends the email from their address currently on your list. They add the new email address in the Subject Line which will replace the existing address.
A confirmation email is sent to both addresses. When the subscriber clicks on a link in one of the emails, a web page confirming the address change is displayed. A change success email is also sent to both addresses.