User ManualAnnouncement List User Guide List AdministrationHow do I get a list of subscribers removed for excessive bounces?

How do I get a list of subscribers removed for excessive bounces?

A bounce means that your message was rejected by the subscriber's email provider. If that happens too many times, we remove the subscriber's email address from your list.

This ensures that we stay in the good books of the email provider, and your other messages are delivered to your subscribers at the same provider without any problems.

You can either use our web interface or send a command via email. 

There are two report options for subscribers removed due to excessive bounces:

  • list of email addresses removed this week
  • complete list of email addresses removed since the beginning of your list

Using the Command via email:

For a list of email addresses removed from your list recently for excessive bounces, use the command: SHOWBOUNCE

This report will only show the addresses from the past day or the past week, based on your account settings of the Summary Statistics Report at https://database.mail-list.com

Helpful Information: The command SHOWBOUNCEHIST will report all subscribers removed due to bounces, since the beginning of your list.

To learn how to send a command to our system, please refer to this lesson:

How to send single/multiple commands in one email

Using the web interface for this report:

Log into your mail-list account at https://database.mail-list.com.

  • Click Get Reports.
  • Click Send Reports Via Email
  • Click Recent Bounces
  • Choose an email address to send the report. 
  • Click Send Reports
Click on "Send Reports Via Email", select "Recent Bounces" option and the email address where you want to receive the report.

Within a few minutes, you will receive an email containing the results.

For a complete list of subscribers removed due to bounces since the beginning of your list:

  • Click Get Reports
  • Click Send Historical Reports Via Email
  • Click All Bounces
  • Choose an email address to send the report. 
  • Click Send Historical Reports
Select "All Bounces" and the email address where you want to receive the report.

Within a few minutes, you will receive an email containing the results.

Below is an example of the email you will receive:

The following is an example of the email that you will receive from our system:

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