User ManualEmail Discussion Group User Guide TroubleshootingHow to reset throttling for a subscriber

How to reset throttling for a subscriber

If an ISP is "having a bad day" and rejecting messages for one of your subscribers, we will slow down deliveries. By doing so, your subscriber does not get bounced off your mailing list.

We call this "throttling". For a detailed description of this practice, please see Throttling deliveries of email when the ISP is rejecting emails

My subscriber's ISP fixed the problem. How can we start delivering email to them again?

If the ISP has resolved the issues, you can have our system stop "throttling" that subscriber's delivery. You can make this change manually as opposed to allowing our system to automatically decide when to try the next delivery.

How to Stop Subscriber Throttling

Log into your mail-list account at https://database.mail-list.com.

  • Click Manage Subscribers.
  • Click Special Handling For Subscribers.
  • Enter subscriber email address(es).
  • Select Reset Throttling.
  • Choose email to send results.
  • Click Special Handling for Subscribers button.

What Happens Next

The next mailing list message will be sent to your subscriber. If the subscriber's ISP fixed the problem, they should receive the message.

Prevent Future Problems - Whitelist Mail-List.com IP Addresses

Your subscriber's ISP may wish to whitelist all of Mail-List.com's IP addresses to prevent delivery issues.

For the current IP address list, please see https://mail-list.com/whitelist/.