User ManualEmail Discussion Group User Guide SubscribeHow can my subscriber change their email address?

How can my subscriber change their email address?

There are two ways that a subscriber can change their address: via our webpage or via email. We have described both the processes below for the subscribers:

The easiest way is to click on the link at the bottom of each email

The easiest way is to click on the link at the bottom of each email

Which takes them to this web page

Which takes them to this web page

Enter the new address in the input box and click on Update My Address

Which presents this screen, confirming that the process has started

Which presents this screen, confirming that the process has started

Click on the link to confirm the change in one of the emails:

Click on the link to confirm the change in one of the emails:

A webpage will display confirming the change of address:

A webpage will display confirming the change of address:

You will also receive an email confirming the change of address:

You will also receive an email confirming the change of address:

The second way of changing the email address is via an email

The second way of changing the email address is via an email

To change the address via email, the subscriber will need to send a blank email to our system to request an email address change:

Whichever address they send the email FROM, they need to put the OTHER address in the Subject line.

In the example above, the subscriber sends the email from their address that is currently on your list and puts the new email address in the Subject Line, that will replace the existing address.

A confirmation email is sent to both of the addresses. When the subscriber clicks on a link in one of the emails, a webpage confirming the address change is displayed and an emailing confirming the same is also sent to both the addresses.

 

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