User ManualEmail Discussion Group User Guide Post MessageHow do I solve my subscriber getting "Sent from an unauthorized email address" error messages

How do I solve my subscriber getting "Sent from an unauthorized email address" error messages

Mail-List.com will only allow members of your list to post a message. They can be subscribers on either your regular list or your Digest.

Sometimes people are on your list with one address, but send from a different email address.

Perhaps they are on you list as susan@xyz.com but are sending from susan@corporate.xyz.com

Or they are on your list with their Yahoo address, but posting from their work address.

Ask your subscriber to forward you the error message they are getting

Ask your subscriber to forward you the error message they are getting

This part of the error message shows what address they are posting from.

Verify that the address they are posting from is actually on your list.

Put their secondary address on the Post Only list.  They won't receive messages at this address, but they can post from it.

After you either put them on your list, or the Post Only list, ask them to repost the message

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