A bounce means that your message was rejected by the subscriber's email provider. If that happens too many times, we remove the subscriber's email address from your list.

This ensures that we stay in the good books of the email provider, and your other messages are delivered to your subscribers at the same provider without any problems.

You can either use our web interface or send a command via email. 

There are two report options for subscribers removed due to excessive bounces:

• list of email addresses removed this week
• complete list of email addresses removed since the beginning of your list

Using the Command via email:

For a list of email addresses removed from your list recently for excessive bounces, use the command: SHOWBOUNCE

This report will only show the addresses from the past day or the past week, based on your account settings of the Summary Statistics Report at https://database.mail-list.com

Helpful Information: The command SHOWBOUNCEHIST will report all subscribers removed due to bounces, since the beginning of your list.