How do I see the comments left by the ex-subscribers when they unsubscribed?
If a subscriber leaves your list by clicking the link at the bottom of an email message, they are presented with a form. This form gives them the option of sharing any comments they choose to make.
To view a report of these comments, you can either use our web interface or send a command via email.
Using the Command via email:
To see comments left by ex-subscribers, use the command: SHOWUNSUBCOMMENT
To learn how to send a command to our system, please refer to this lesson:
Using the web interface for this report:
Log into your mail-list account at https://database.mail-list.com.
To receive a list of unsubscriber comments:
- Click Get Reports
- Click Send Historical Reports Via Email
- Click Comments From People When Unsubscribing
- Choose an email address to send the report.
- Click Send Historical Reports.
Within a few minutes, you will receive an email containing the results.