User ManualEmail Discussion Group User Guide List AdministrationHow do I see the comments left by the ex-subscribers when they unsubscribed?

How do I see the comments left by the ex-subscribers when they unsubscribed?

If a subscriber leaves your list by clicking the link at the bottom of an email message, they are presented with a form. This form gives them the option of sharing any comments they choose to make.

To view a report of these comments, you can either use our web interface or send a command via email.

Using the Command via email:

To see comments left by ex-subscribers, use the command:  SHOWUNSUBCOMMENT

To learn how to send a command to our system, please refer to this lesson:

How to send single/multiple commands in one email

Using the web interface for this report:

Log into your mail-list account at https://database.mail-list.com.

To receive a list of unsubscriber comments:

  • Click Get Reports
  • Click Send Historical Reports Via Email
  • Click Comments From People When Unsubscribing
  • Choose an email address to send the report. 
  • Click Send Historical Reports
Select "Comments From People When Unsubscribing" option and the email address where you want to receive the report:

Within a few minutes, you will receive an email containing the results.

Below is an example of the email you will receive:

The following is an example of an email that you will receive from our system:

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