User ManualEmail Discussion Group User Guide TroubleshootingHow to resolve Microsoft Outlook not finding your new listserv domain name

How to resolve Microsoft Outlook not finding your new listserv domain name

If you are using Microsoft Exchange or Office 365, and add a custom domain name for your mailing list.

Email sent to your mailing list may fail

When the email gets to MS Exchange / Outlook, the server does not look into the external  DNS to find where to send the email.

Instead, it uses it's internal settings and decides there is no such address.

Try sending email from Gmail or Yahoo or any other email account

Email sent from other accounts works just fine.

The problem is internal to MS Exchange / Outlook

Add a Contact pointing to the new listserve address

Mailing List <youremailgroup@listsserv.example.com>

This will force MS Exchange / Outlook to look up in DNS and resolve the address.

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