User ManualAnnouncement List User Guide SubscribeHow to reactivate a subscriber that has reported you as spam

How to reactivate a subscriber that has reported you as spam

Some ISPs (Yahoo, AOL, Hotmail) allow their users to flag any email as spam.  If your subscriber does that to one of your mailing list emails, those ISPs notify us. Then, we remove that person from your list.

Sometimes, the person made a mistake. They ask you to put them back on the list. Their address needs to simply be "renewed" to again receive your list messages.

Step One:  Check Audit Trail Report

If your Audit Trail report says Address Unsubscribed - Address On Your Reject List, you must first remove that subscriber from the Reject List.

If your audit trail report ever says - Address Unsubscribed - Address On Your Reject List

Step Two:  Renew Subscriber

Log into your mail-list account at https://database.mail-list.com.

  • Click Manage Subscribers.
  • Click Special Handling For Subscribers.
  • Enter Subscriber email address.
  • Choose Renew.
  • Choose Moderator email to send results.
  • Click Special Handling for Subscribers button.
Enter their address in the input block and click the Delete from the Reject List

Subscriber will be removed from Reject List and once again added to your mailing list.