User ManualAnnouncement List User Guide List AdministrationHow do I get mail delivery logs for a subscriber?

How do I get mail delivery logs for a subscriber?

If a subscriber complains about not receiving your messages, look at the "Troubleshoot Subscriber Email Address" section and use the "Subscriber History" option first to make sure they are on your list.

Here is an overview of the process that we follow when you send a message to your subscribers:

Here is an overview of the process that we follow when you send a message to your subscribers:

So if almost everybody on your list are receiving your messages, then we want to look at the delivery logs of the last step, where we sent it to all of your subscribers.

Log into your mail-list account, and select "Troubleshoot Delivery Problems" icon.

Choose Show Delivery Logs For A Subscriber

Choose Show Delivery Logs For A Subscriber

Enter the email address of the subscriber that is not receiving your messages

Enter the email address of the subscriber that is not receiving your messages

Press the search button to see the delivery logs.

The results are shown, messages that were successfully delivered are highlighted in green.

The results are shown, messages that were successfully delivered are highlighted in green.

The orange text is the Subject Line of the Message.

Click on the button to send the delivery logs to your subscriber.  They will need to file a trouble ticket with their ISP to figure out where the messages are going, after the ISP accepts the email.  We cannot follow the email past this point.

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