User ManualEmail Discussion Group User Guide DeliveryHelp, I'm getting duplicate messages from the mailing list

Help, I'm getting duplicate messages from the mailing list

Your email address can only be on our mailing list one time. Our system will not allow two same email addresses on a mailing list.

The problem may occur due to different reasons, for example, synchronization with Palms, Blackberry's, or Pocket PC PDAs, restoring Exchange public folders from backups, using Netfolders, incorrect Outlook rules and many other reasons.

Here are some common reasons as to why this problem may occur:

The most common reason that people end up with duplicates is because they are using Outlook, and have duplicate filters.

The second most common reason is they have two different email addresses on the mailing list, and both are ending up in the same email reader.

Problems with Microsoft Outlook:

1. Check the Rules and make sure that copies are not being made to the Inbox.

2. Check the task manager and make sure that there is only one instance of Outlook running. Two instances of outlook.exe running can produce two messages arriving at the same time.

3. You may also delete/remove ALL your e-mail accounts and recreate them.

4. If you are running Outlook XP, be sure that you are at service pack 2 or later.

5. There is also another known issue with Microsoft Outlook: When you log on to Microsoft Outlook by using a profile that contains two Post Office Protocol (POP3) accounts, you may be prompted to provide a password for one of the accounts, and you may receive duplicate e-mail messages from the accounts. Visit this link for more details: http://support.microsoft.com/?kbid=284404

 

 

If you are using Microsoft Outlook as your email reader, check your filter (rules) settings. Here is an example:

If you are using Microsoft Outlook as your email reader, check your filter (rules) settings. Here is an example:

In the above example, a rule is setup so that a copy of the  message with the subject "Welcome to Microsoft Office Outlook 2003" goes to the Inbox, therefore creating a duplicate message.

If you  have any such rule setup, highlight the rule and delete it.

You have two different email addresses subscribed to the same mailing list.

You have two different email addresses subscribed to the same mailing list.

Look at the bottom of the email to see which address is subscribed.  If the duplicate email is going to two different email addresses, then unsubscribe one of the addresses by clicking on the link.

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