User ManualWelcome to Mail-List.com's User Guides!Email Discussion Group User Guide TroubleshootingMessage rejected by Mail-List.com because Sender does not have Reverse DNS setup.

Message rejected by Mail-List.com because Sender does not have Reverse DNS setup.

Reverse DNS is a critical step in authenticating email senders. All legitimate senders of email have this properly configured. Reverse DNS means the name of the host machine sending the email matches the IP address it is sending from.

If not configured correctly, Mail-List.com will reject the email.

See this article on Wikipedia for more information - http://en.wikipedia.org/wiki/Reverse_DNS_lookup

To verify the mail server is set up correctly, you can use tools like http://mxtoolbox.com and https://www.debouncer.com/reverse-dns-check.

Common error messages in this situation.

  • Host lookup failed (76.86.236.36 does not match any IP address for mail.example.com)

FAQ

How do I fix this problem?

You will need to work with your upstream ISP to resolve this issue.

Your ISP has assigned you the IP address. They need to update that IP address in this field in-addr.arpa to point to your mail host name.

When you file a support ticket with the ISP, be sure to provide them with any error messages.

I need to send a message to my list "right now".

While waiting for a technician to fix this problem, you can send a message to the mailing list directly from your Mail-List.com account.

Follow the step-by-step instructions in this post: How do I post a message to my list?