User ManualEmail Discussion Group User Guide TroubleshootingHow do I get mail delivery logs for a subscriber?

How do I get mail delivery logs for a subscriber?

If a subscriber complains about not receiving your messages, look at the "Troubleshoot Subscriber Email Address" section and use the "Subscriber History" option first to make sure they are on your list.

Log into your mail-list account, and click on the Troubleshoot Delivery Problems button.

Enter the email address of the subscriber that is not receiving your messages

Enter the email address of the subscriber that is not receiving your messages

Press the search button to see the delivery logs.

The results are shown, messages that were successfully delivered are highlighted in green.

The results are shown, messages that were successfully delivered are highlighted in green.

Message highlighted in red failed upon delivery.

0 Comments

Add your comment

E-Mail me when someone replies to this comment