Subscriber Reports via email

Several reports are available to help track your Mailing List's activity. Some examples are shown below. For all available options, please review these menu choices in Get Reports:  

  • Send Reports Via Email
  • Send Historical Reports Via Email

Another option is to regularly receive the Summary Statistics Report via email. This report lists several counts including Subscriber count, addresses removed, etc. To select this option, go to:

Your mail-list.com Account > Customize Your List > Reports > Summary Statistics Report

Available reports depend on the type of Group. Images shown below are from the Email Discussion Group Menu options.

Use the Web Interface

Log into your mail-list account at https://database.mail-list.com.

  • Click Get Reports

For some reports, you will select Send Reports Via Email, while others are available using Send Historical Reports Via Email.

Each section below will indicate which category is needed.

Addresses removed for Excessive Bounces

Option 1 - Recent Bounces

  • Click Send Reports Via Email.
  • Click Recent Bounces
  • Choose an email address to send the report. 
  • Click Send Reports. 

Option 2 - All Bounces

This report provides a complete list of Subscribers removed due to bounces since the beginning of your List.

  • Click Send Historical Reports Via Email
  • Click All Bounces
  • Choose an email address to send the report. 
  • Click Send Historical Reports. 

Example Email Report

Membership List

There are two report options for receiving a list of Subscribers:

  • Results as text in an email.
  • Text file attached to an email.

List as Text in Email

  • Click Send Reports Via Email
  • Click List of Subscribers
  • Choose an email address to send the report. 
  • Click Send Reports. 

List as Attachment to Email

  • Click Send Reports Via Email
  • Click Attachment of Subscribers
  • Choose an email address to send the report. 
  • Click Send Reports. 
Number of Subscribers on your List
  • Click Send Reports Via Email.
  • Click Number of Subscribers.
  • Choose an email address to send the report.
  • Click Send Reports.

Example Email Report

People invited to join your Mailing List

While inviting various people to join your List is an available option, it is not very effective.  
The problem is......

  • People do not recognize your invitation email.
  • They are not expecting an invitation.
  • The invitation was delivered to their Spam folder.  

If your invitees do not reply to the email, they are not added to your List. The report shown below will include those who have NOT responded. You must be using the Confirmed Opt-In process in order to request this report.

  • Click Send Reports Via Email.
  • Click Awaiting Confirmation Reply.
  • Choose an email address to send the report. 
  • Click Send Reports. 

Example Report

The report is sent via email and lists those who have not yet confirmed their subscription.

For best results, email these individuals a private message asking if they would like to join your Mailing List.

Subscriber Addresses Changed

Option 1 - Recent Address Changes

  • Click Send Reports Via Email
  • Click Recent Change of Address
  • Choose an email address to send the report. 
  • Click Send Reports. 

Option 2 - All Address Changes

This report provides a complete list of address changes since the beginning of your List.

  • Click Send Historical Via Email
  • Click All Changes
  • Choose an email address to send the report. 
  • Click Send Historical Reports. 

Example Email Report

Subscribers whose ISPs Rejected Messages

When you send a message to your Subscribers, sometimes they don't get delivered to everyone. The ISPs that rejected your email send us an error message. We track valid error messages by email address.

Use the report below to view which Subscribers had their messages blocked by their ISP.

  • Click Send Historical Reports Via Email.
  • Click All Delivery Errors
  • Choose an email address to send the report. 
  • Click Send Historical Reports. 

Example Email Report

Report Definitions

MTA stands for Mail Transport Agent, which is what ISPs use to receive the email we send them.

The report shows the raw error message received from your Subscriber's ISP.  These errors were counted as a bounce. If a Subscriber receives excessive bounces, their email address will be removed from your List.

Unsubscribes

Option 1 - Recent Unsubscribes

  • Click Send Reports Via Email
  • Click Recent Unsubscribes
  • Choose an email address to send the report. 
  • Click Send Reports. 
To receive a report of subscribers that unsubscribed this week, click on "Send Reports Via Email", select "Recent Unsubscribes" and select an email address where you want to receive the report.

Option 2 - All Unsubscribes

This report provides a complete list of unsubscribes since the beginning of your list.

  • Click Get Reports
  • Click Send Historical Reports Via Email
  • Click All Unsubscribes
  • Choose an email address to send the report. 
  • Click Send Historical Reports. 
To get the complete list of all subscribers that unsubscribed since the beginning of your list, click on "Send Historical Reports....":

Example Email Report

Here is an example of the email that you will receive:
Unsubscribes - Comments Left by Members

If a Subscriber clicks the link to unsubscribe from your List, they are presented with a form. This form gives them the option of sharing their comments.

  • Click Send Historical Reports Via Email.
  • Click Comments From People When Unsubscribing.
  • Choose an email address to send the report. 
  • Click Send Historical Reports. 

Example Email Report

Troubleshooting

Are you still waiting for a report you requested?

Common problem that's answered here - HELP: I asked for a list of Subscribers but have not received it.