Troubleshoot nonexistent domain name when using our domain name.

Using Method 2, you created a unique 3 node domain name like lists.xyz.com. Error messages appear saying the domain name is nonexistent.

Email error message looks like this

Email error message looks like this

1. Step One

Verify you have set up the DNS correctly at a third party site like MX Toolbox or DNS Checker.

First step is to verify that you have set up the DNS correctly at a third party site like MX Toolbar or DNS Stuff.

2. Step Two

Send an email to your List from a third party site (IE GMail or Yahoo).

If that email is successful, then the problem is internal.

Check that your outgoing mail server is pointing to valid DNS servers, to look up the domain name of outgoing email.

Optional

You may need to add the new domain name's MX Records (lists.xyz.com) to your local DNS server.  This is so your outgoing mail server does not get confused with the entry for xyz.com

This is especially true for Microsoft Exchange servers.