The Email delivery logs say "retry timeout exceeded".

When the delivery log lists "retry timeout exceeded", that message was not delivered.

What happened?

Your Subscriber's ISP gave us a temporary error when we tried to deliver.

What does do about it?

We try to deliver again in 20 minutes, 40 minutes, 60 minutes, etc.  

However, the temporary error happened each time we tried.

When does stop trying?

After 3 days of continuous delivery attempts, we stop trying to deliver. That’s when the delivery logs will indicate the retry timeout exceeded error.

How can I fix this problem?

Copy/paste the delivery logs and send to your Subscriber. Ask them to work with their ISP to correct the problem.

We find the best solution is for the ISP to whitelist our email servers. This normally prevents future delivery problems.

Our IP addresses are listed on our website. Instructions are included for how to whitelist our servers.